Scrum
for Microsoft Business Apps

Learn the fundamentals of the Scrum framework and how to successfully
apply it to your next Dynamics 365, PowerApps, PowerBI or Flow project

Are you implementing Microsoft Business Apps?
Do you want to have the best project ever?

The Scrum for Microsoft Business Apps course is ideal if you are implementing Microsoft Business Applications in your organisation. Or you work for a Microsoft partner implementing Dynamics 365, PowerApps, Flow or Power BI for your customers.

After this course, you'll enjoy a faster project that costs less. Reduced risk and less wasted effort. Better software and happier stakeholders. And a project that's more fun for you and your team.

Learn Scrum for Microsoft Business Apps quickly

with Neil Benson

So you’d like to use the Scrum framework to implement Microsoft Business Applications? Fantastic. Scrum is the most popular agile software framework, and a great way to implement business applications like Microsoft Dynamics 365, PowerApps, PowerBI or Flow.

What are the essential events of Scrum? What roles do we need? What deliverables should we produce during Scrum projects? How should we adapt Scrum for a Microsoft Business Applications project?

I’m going to help you cut through the confusion — to not only learn about the Scrum framework but how I’ve applied it to my Microsoft projects for the last ten years.

In Scrum for Microsoft Business Apps, I’ll walk you through the entire Scrum framework from end to end. With high-quality videos (that aren’t too long) and lots of fun LEGO illustrations along the way, you’ll be ready to start using Scrum in a few hours.

I've taken the basics of Scrum and combined them with hands-on Dynamics 365 project experience. The result is a course that is much more specific and targeted than generic Scrum courses. You'll learn from real-life, successful Dynamics 365 projects using Scrum. 

Hundreds of Microsoft Business Apps professionals, just like you, have completed the course. You can read some of their testimonials below. Do you want to join them?

Is this course for you?

Scrum for Microsoft Business Applications was built with Dynamics 365, PowerApps, PowerBI and Flow project team members in mind. If you are about to implement Microsoft Biz Apps and you’re looking for help with an agile approach, this is the course for you.

The course is ideal if you are implementing Microsoft Business Applications in your organisation. Or you work for a Microsoft partner implementing Dynamics 365 Customer Engagement, Finance & Operations or Business Central, PowerApps, Flow or Power BI for your customers.

If you're a project sponsor, project manager, or business analyst. Or if you're a practice leader, architect, developer, configurator or tester. This course is the perfect introduction to Scrum.

Do any of these challenges sound familiar to you?
 ✔ You want to try Scrum but don't know where to start?
 ✔ You're familiar with Scrum but don't know how to apply it to Microsoft Business Apps?
 ✔ You once tried Scrum but it felt like some essential part was missing?
 ✔ You've been using Scrum and want to prepare for your certification exam?
 ✔ You are curious about how Microsoft Power Platform teams have succeeded in with Scrum?

I've been there too. I've used Scrum to deliver Dynamics projects for over 10,000 users in the past ten years. I know what it's like to start a new project, with a new team, new requirements with fresh challenges. 

Will Scrum work for your team on your next project? Yes, it can. You can get started today.

    What's included in the course?

    The course is jam-packed with content that will teach you Scrum. And how to apply it to your next Business Apps project.

    Here's what you can do:
     ✔ Work at your own pace. There are seven modules and 18 high-definition videos with closed captions. 
     ✔ Gain experience. Learn the lessons from three Scrum for Dynamics 365 case studies built on my own project experience.
     ✔ Review the presentations. Each video includes a hand-out with the lesson slides and a transcript.
     ✔ Test your knowledge. Take the quiz at the end of each module to reinforce your learning.
     ✔ Listen during your commute. Listen to the audio course that you can stream to the SoundCloud app on your phone.


    Join the Professional plan, and you'll also be able to:
     ✔ Prepare for certification. Use my annotated Scrum Guide and take the practice exam for the Scrum.org Professional Scrum Master I assessment.
     ✔ Get your questions answered. Join the private LinkedIn group to ask questions and become part of our community of agile biz apps practitioners.


    Sign up to the Team plan, and you'll also receive:
     ✔ Private coaching. Two hours of private coaching for you and your team to accelerate your adoption of Scrum.

      What you'll learn in this course

      Introduction

      To help you get the most out of the course, I'll give you a quick tour of the course components and explain the two different ways that successful students usually complete the course. Your success starts here.

      Section 1: Scrum theory

      The course kicks off by explaining the theory that underpins Scrum, and its pillars core values.  Understanding and embracing these principles is key difference between 'doing agile' and 'being agile'.

      Section 2: Scrum team

      In this section, we look at the three essential roles in the Scrum team and we examine the responsibilities and essential qualities of the product owner, scrum master and developers in a Microsoft Business Apps project.

      Section 3: Scrum events

      There are five events in Scrum and we learn about them in this section. They are the sprint, the daily scrum, sprint planning, sprint review and sprint retrospective. There's one more important activity, backlog refinement, that isn't an event in Scrum, but it's a recommended practice followed by almost every Scrum team.

      Section 4: Scrum artefacts

      There are three artefacts that Scrum teams have to deliver. In this section, we learn about the product backlog, the sprint backlog and the increment. Once you know the required deliverables of Scrum, your team can choose what other artefacts it will produce during your project.

      Section 5: Scrum stories

      To help you apply what you've learned about Scrum to your next Microsoft Business Apps project, I share three case study videos from some of my projects and the best practices and hard lessons I learned along the way.

      Section 5: Scrum certification

      The Scrum.org Professional Scrum Master I certification demonstrates you understand the Scrum's theory, roles, events and artefacts and you're ready to join a scrum team. If you join the Professional or Team plans you'll get access to my annotated Scrum Guide with study notes and a practice exam that you can take until you're ready to take the official exam at Scrum.org.

      Choose from two different options to suit your preferred learning style.
      Or enroll your team and join me for private coaching sessions.

      Hi there, I'm Neil Benson

      Neil Benson

      Welcome to Customery. My mission is to help everyone use the Scrum framework to successfully implement Microsoft Business Applications. That’s why I created the Scrum for Microsoft Business Apps course, as well as my blog and podcast.

      I started using the Scrum framework to implement Microsoft Dynamics CRM in 2008. In fact, the case study of my first project is one of the lessons in the course. I’ve been working with CRM systems for over 20 years and implementing them for the past 16 years.

      I took my Scrum Alliance Certified ScrumMaster training with Mike Cohn and I’m a Scrum.org certified Professional Scrum Master and Professional Product Owner too.

      I love pitching, envisioning and delivering agile Microsoft Business Applications projects that provide amazing results for my customers. And amazing experiences for their users and their customers.

      As well as running consulting practices for a national firm in the US and a global professional services firm, I’ve started and sold a Microsoft hosting and consulting company. I’ve also spent over ten years as an independent consultant leading Scrum teams delivering successful CRM outcomes.

      Microsoft has given me a Most Valuable Professional (MVP) award each year since 2010 for my thought-leadership in the Microsoft Business Applications community. I’ve organised and spoken at numerous Microsoft conferences and user groups in person and online.

      I grew up in Belfast and I've lived in Edinburgh, London and Los Angeles. So now you know where my messed-up accent comes from. Today, I live in Brisbane, Australia, with my family who help me build LEGO models for Customery. And if I wasn't delivering Business Applications with Scrum, I'd love to be a pizzaiolo with my own pizzeria.

      Testimonials

      Hear from some of the Customery Crew — Microsoft Business Applications customers and partners — who have taken the Scrum for Microsoft Business Apps course.

      Joel Lindstom
      Principal Architect, Hitachi Solutions
      11x Microsoft MVP
      United States

      ​​​​ "Neil knows Dynamics, and I can't think of anyone better suited to teach you how to apply the principles of agile Scrum to Dynamics 365 deployments."

      Daniel Hesketh
      Director, MiiiA
      Australia

      "We’d been cherry picking aspects of agile frameworks in our projects for a while, but I was keen to learn more. Seeing one of Neil’s Dynamics 365 Saturday presentations (featuring the Lego!) really got me hooked. The Introduction to Scrum for Dynamics 365 course was a great way to help refresh and refocus my team to go 'all in'."

      Joe Gill
      Dynamics 365 Consultant
      Microsoft MVP
      Ireland

      "I found the Customery Scrum course was a great help in providing a clear and concise approach in using Scrum on Dynamics 365 projects."

      Brian Illand
      Microsoft Practice Lead, Codec
      United Kingdom

      "An excellent course - one to give your customers if they still have a waterfall-style fixed-price / fixed-scope mentality that isn't working. What makes this course superb are the simple but practical real-world tips that make it easy for everyone to understand. For example, 'avoid sprints on a Monday or Friday as these overlap with personal leave'. All organisations using Dynamics should consider a Scrum methodology and this is a great place to start."

      Greg Owens
      Director, Vitalogy IT Solutions
      United Kingdom

      "The course is proving to be fun, easy to consume and most of all: relevant. It does exactly as it promises – interprets Scrum in the context of delivering Dynamics 365 projects. It’s all very 'Neil' - light-hearted yet engaging and authoritative. Neil rightly speaks from a place of authority yet makes no assumptions about your level of knowledge of Scrum. Plus, your progress is all but guaranteed as each increment is short (rarely over 10 minutes) making it easy to fit a least one lecture in every day. Every Dynamics 365 project you ever work on should follow the Scrum 365 approach – we’d all have happier clients, less stressful projects and be happier in our work."

      Nick Doelman
      Microsoft MVP
      Canada

      "When faced with a massive Dynamics 365 project with hundreds of pages of requirements, we knew that we needed to think different to be able to build the system in an efficient and manageable way. Applying the Scrum principles covered in Neil’s course, the massive requirements document was broken down into a set of manageable sprints. Our dev team feel both excited and empowered to be able to participate in establishing the effort and allocation of tasks. Our daily scrums were key in collaborating effectively to delivering value to the customer successfully. We are continuing to evolve our use of Scrum and I can’t image taking on any future Dynamics 365 project using any other implementation methodology."

      John Grace
      CEO, North52
      Ireland

      "Scrum for Dynamics 365 gave me excellent step-by-step guidance on how to apply Scrum techniques to my Dynamics 365 projects. It was awesome to get lots of real-world advice from Neil like ‘One product owner is better than two or three’ which I felt gave me confidence in my decision making. In my view this course really should be mandatory for anyone starting a Dynamics 365 project."

      Fiona Whiteing
      Associate Director, KPMG
      Australia

      "Neil’s expertise in using Scrum for Dynamics 365 Customer Engagement implementations is second to none – having the opportunity to tap into his knowledge and experience has helped me in addressing gaps in my knowledge so that I can ensure an optimal outcome for my clients in their agile Dynamics 365 implementations."

      Julain Sharp
      Dynamics 365 Consultant/Trainer, Vigence
      United Kingdom

      "I’ve been using agile approaches to Dynamics 365 projects for a while now, but Neil’s course has helped me crystallise how I to do better in future, with the added advantage of preparing me for another certification! All organisations adopting Dynamics 365 should take this course."

      Congratulations to the Customery Academy
      Scrum.org Professional Scrum Masters

      Hundreds of the Customery Academy have successfully completed the Scrum for Microsoft Business Apps course. Congratulations to the Customery Academy who achieved their Scrum.org Professional Scrum Master I certification. Some of the first certified students were: Vivian Voss, Alan Rachid, Amelia van Leeuwen, Anshul Kumar, Boutros Zalloua, Dan Barber, David Coffey, Greg Owens, Jean-Pierre van Ovost, Jevon Hills, Joergen Schladot, Manish Rawat, Neal Carty, Rafael Urbano, Thomas Peschat, Todd Mercer, and Victor Pinto.

      Frequently Asked Questions

      Answers to your FAQs

      When does the course start and finish?
      The course starts now! It is a completely self-paced online course. You decide when you start and when you finish.

      Can I share my login?
      No. Sharing your login is a breach of the terms and conditions. Please don't share your username or password. Special offers are available for project teams.

      What if I am unhappy with the course?
      I want you to be 100% satisfied. If you're not, let me know within 30 days and I'll give you a full refund.

      Do you offer discounts for teams?
      Absolutely. Check out the pricing below for team plans. When you purchase a team plan, you get instant access to the course. Within 24 hours you'll receive additional coupon codes for your team members which they can use to access the course.

      How long do I have access to the course?
      You can access the course for 12 months.

      Is previous experience of Scrum required?
      This course is designed for Microsoft Business Applications practitioners who have had little or no previous experience of Scrum. By the end of the course, you should have sufficient understanding to achieve Scrum.org's Professional Scrum Master I certification.

      Is the course suitable only for CRM projects?
      You'll find almost all of the course content applies to any Microsoft Business Applications project: Microsoft Dynamics 365 Finance & Operations, Retail, Talent, Business Central, Mixed Reality, Artificial Intelligence, Customer Engagement as well as PowerApps, PowerBI or Flow. Most of the examples are based on CRM projects, and there is a little technical content in the deliverables section that applies to Dynamics 365 Customer Engagement.

      Pricing options

      All the pricing options include the same course content. The Premium plan includes access to the monthly Q&A webinars. The Team plans include everything in the Premium plan plus private coaching calls for you and your team.

      • Basic edition
      • $197 USD

        Single student access

        Join Now
      • Course videos, handouts, quizzes, and completion certificate
      • Audio course on Sound
      • Access for 12 months from the date you join the course
      •  
      • Most popular
        Professional edition
      • $297 USD

        Single student access to help you achieve PSM I.

        Join Now
      • Course videos, handouts, quizzes, practice exam and completion certificate
      • Audio course on SoundCloud
      • Access for 12 months from the date you join the course
      • Annotated Scrum Guide with study notes
      • Practice exam for Scrum.org Professional Scrum Master I assessment
      • Invitation to the private Customery Academy group on LinkedIn
      • Live monthly workshops
      • $100 rebate when you achieve Professional Scrum Master I certification
      •  
      • Team edition
      • $2997 USD

        Access for 10 students to help you achieve PSM I.

        Join Now
      • Course videos, handouts, quizzes, practice exam and completion certificate
      • Audio course on SoundCloud
      • Access for 12 months from the date you join the course
      • Annotated Scrum Guide with study notes
      • Practice exam for Scrum.org Professional Scrum Master I assessment
      • Invitation to the private Customery Academy group on LinkedIn
      • Live monthly workshops
      • Two hours of private workshops for your team
      •  
      • Ultimate edition
      • $497 USD

        Single student access including PSM I exam fee and coaching

        Join Now
      • Course videos, handouts, quizzes, practice exam and completion certificate
      • Audio course on SoundCloud
      • Access for 12 months from the date you join the course
      • Annotated Scrum Guide with study notes
      • Practice exam for Scrum.org Professional Scrum Master I assessment
      • Invitation to the private Customery Academy group on LinkedIn
      • Live monthly workshops
      • $150 PSM I assessment with Scrum.org
      • 60-minute private coaching session
      •