Scrum for Microsoft Business Applications

for Microsoft Business Apps

Learn the fundamentals of the Scrum framework, achieve your Professional Scrum Master I certification, and start applying Scrum to your next Dynamics 365, Power Apps, Power BI or Power Automate project

Are you implementing Microsoft Business Apps?
Do you want to have the best project ever?

The Scrum for Microsoft Business Apps course is ideal if you are implementing Microsoft Business Applications in your organisation. Or you work for a Microsoft partner implementing Power Apps, Power Automate, Power BI or Dynamics 365 for your customers.

After this course, you'll enjoy a faster project that costs less. Reduced risk and less wasted effort. Better software and happier stakeholders. And a project that's more fun for you and your team.

Learn Scrum for Microsoft Business Apps quickly

with Neil Benson

So you’d like to use the Scrum framework to implement Microsoft Business Applications? Fantastic. Scrum is the most popular agile software framework, and a great way to implement Power Platform applications like Microsoft Dynamics 365, Power Apps, Power BI or Power Automate.

What are the essential events of Scrum? What roles do we need? What deliverables should we produce during Scrum projects? How should we adapt Scrum for a Microsoft Business Applications project?

I’m going to help you cut through the confusion — to not only learn about the Scrum framework but how I’ve applied it to my Microsoft projects for the last twelve years.

In Scrum for Microsoft Business Apps, I’ll walk you through the entire Scrum framework from end to end. With high-quality videos (that aren’t too long) and lots of fun LEGO illustrations along the way, you’ll be ready to start using Scrum in a few hours.

I've taken the basics of Scrum and combined them with hands-on Power Platform project experience. The result is a course that is much more specific and targeted than generic Scrum courses. You'll learn from real-life, successful Microsoft Business Applications projects using Scrum.

Hundreds of Microsoft Business Apps professionals, just like you, have completed the course. You can read some of their testimonials below. Do you want to join them?

Is this course for you?

Scrum for Microsoft Business Applications was built with Dynamics 365, Power Apps, Power BI and Power Automate project team members in mind. If you are about to implement Microsoft Power Platform apps and you’re looking for help with an agile approach, this is the course for you.

The course is ideal if you are implementing Microsoft Business Applications in your organisation. Or you work for a Microsoft partner implementing Dynamics 365 Customer Engagement, Finance & Operations or Business Central, Power Apps, Power Automate or Power BI for your customers.

If you're a project sponsor, project manager, or business analyst. Or if you're a practice leader, architect, developer, configurator or tester. This course is the perfect introduction to Scrum.

Do any of these challenges sound familiar to you?
 ✔ You want to try Scrum but don't know where to start?
 ✔ You're familiar with Scrum but don't know how to apply it to Microsoft Business Apps?
 ✔ You once tried Scrum but it felt like some essential part was missing?
 ✔ You've been using Scrum and want to prepare for your certification exam?
 ✔ You are curious about how Microsoft Power Platform teams have succeeded in with Scrum?

I've been there too. I've used Scrum to deliver business applications projects for over 10,000 users in the past ten years. I know what it's like to start a new project, with a new team, new requirements with fresh challenges. 

Will Scrum work for your team on your next project? Yes, it can. You can get started today.

    What's included in the course?

    The course is jam-packed with content that will teach you Scrum. And how to apply it to your next Business Apps project. 

    Here's what you can do:
     ✔ Work at your own pace. There are seven modules and over 40 high-definition videos with closed captions.
     ✔ Gain experience. Learn the lessons from my own successful business apps projects.
     ✔ Review the presentations. Each video includes a hand-out with the lesson slides and a transcript.
     ✔ Test your knowledge. Take the quiz at the end of each module to reinforce your learning.
     ✔ Listen during your commute. Listen to the audio course that's included with the video course.
     ✔ Prepare for certification. Use my annotated Scrum Guide and take the practice exam for the Professional Scrum Master I assessment.
     ✔ Get your questions answered. Join our course community to ask questions and become part of our community of agile Power Platform practitioners.

    Sign up to the Team plan, and you'll also receive:
     ✔ Private coaching. Two sessions of private team coaching to accelerate your Scrum adoption.

      What you'll learn in this course


      To help you get the most out of the course, I'll give you a quick tour of the course components and explain the two different ways that successful students usually complete the course. Your success starts here.

      Section 1: Scrum theory

      The course kicks off by explaining the theory that underpins Scrum, and its pillars core values.  Understanding and embracing these principles is key difference between 'doing agile' and 'being agile'.

      Section 2: Scrum team

      In this section, we look at the three essential roles in the Scrum team and we examine the responsibilities and essential qualities of the product owner, scrum master and developers in a Microsoft Business Apps project.

      Section 3: Scrum events

      There are five events in Scrum and we learn about them in this section. They are the sprint, the daily scrum, sprint planning, sprint review and sprint retrospective. There's one more important activity, backlog refinement, that isn't an event in Scrum, but it's a recommended practice followed by almost every Scrum team.

      Section 4: Scrum artefacts

      There are three artefacts that Scrum teams have to deliver. In this section, we learn about the product backlog, the sprint backlog and the increment. Once you know the required deliverables of Scrum, your team can choose what other artefacts it will produce during your project.

      Section 5: Scrum stories

      To help you apply what you've learned about Scrum to your next Microsoft Business Apps project, I share three case study videos from some of my projects and the best practices and hard lessons I learned along the way.

      Section 6: Scrum certification

      The Professional Scrum Master I certification demonstrates you understand the Scrum's theory, roles, events and artefacts and you're ready to join a scrum team. If you join the Professional or Team plans you'll get access to my annotated Scrum Guide with study notes and a practice exam that you can take until you're ready to take the official exam at

      Hi there, I'm Neil Benson

      Neil Benson

      Welcome to Customery. My mission is to help everyone use the Scrum framework to successfully implement Microsoft Business Applications. That’s why I created the Scrum for Microsoft Business Apps course, as well as my blog and podcast.

      I started using the Scrum framework to implement Microsoft Dynamics CRM in 2008. In fact, the case study of my first project is one of the lessons in the course. I’ve been working with CRM systems for over 20 years and implementing them for the past 16 years.

      I took my Scrum Alliance Certified ScrumMaster training with Mike Cohn and I’m a certified Professional Scrum Master and Professional Product Owner too.

      I love pitching, envisioning and delivering agile Microsoft Business Applications projects that provide amazing results for my customers. And amazing experiences for their users and their customers.

      As well as running consulting practices for a national firm in the US and a global professional services firm, I’ve started and sold a Microsoft hosting and consulting company. I’ve also spent over ten years as an independent consultant leading Scrum teams delivering successful CRM outcomes.

      Microsoft has given me a Most Valuable Professional (MVP) award each year since 2010 for my thought-leadership in the Microsoft Business Applications community. I’ve organised and spoken at numerous Microsoft conferences and user groups in person and online.

      I grew up in Belfast and I've lived in Edinburgh, London and Los Angeles. So now you know where my messed-up accent comes from. Today, I live in Brisbane, Australia, with my family who help me build LEGO models for Customery. And if I wasn't delivering Business Applications with Scrum, I'd love to be a pizzaiolo with my own pizzeria.


      Hear from some of the Customery Academy students — Microsoft Business Applications customers and partners — who have taken the Scrum for Microsoft Business Apps course.

      Joel Lindstom
      Principal Architect, Hitachi Solutions
      11x Microsoft MVP
      United States

      ​​​​ "Neil knows Dynamics, and I can't think of anyone better suited to teach you how to apply the principles of agile Scrum to Dynamics 365 deployments."

      Daniel Hesketh
      Director, MiiiA

      "We’d been cherry picking aspects of agile frameworks in our projects for a while, but I was keen to learn more. Seeing one of Neil’s Dynamics 365 Saturday presentations (featuring the Lego!) really got me hooked. The Introduction to Scrum for Dynamics 365 course was a great way to help refresh and refocus my team to go 'all in'."

      Joe Gill
      Dynamics 365 Consultant
      Microsoft MVP

      "I found the Customery Scrum course was a great help in providing a clear and concise approach in using Scrum on Dynamics 365 projects."

      Brian Illand
      Microsoft Practice Lead, Codec
      United Kingdom

      "An excellent course - one to give your customers if they still have a waterfall-style fixed-price / fixed-scope mentality that isn't working. What makes this course superb are the simple but practical real-world tips that make it easy for everyone to understand. For example, 'avoid sprints on a Monday or Friday as these overlap with personal leave'. All organisations using Dynamics should consider a Scrum methodology and this is a great place to start."

      Greg Owens
      Director, Vitalogy IT Solutions
      United Kingdom

      "The course is proving to be fun, easy to consume and most of all: relevant. It does exactly as it promises – interprets Scrum in the context of delivering Dynamics 365 projects. It’s all very 'Neil' - light-hearted yet engaging and authoritative. Neil rightly speaks from a place of authority yet makes no assumptions about your level of knowledge of Scrum. Plus, your progress is all but guaranteed as each increment is short (rarely over 10 minutes) making it easy to fit a least one lecture in every day. Every Dynamics 365 project you ever work on should follow the Scrum 365 approach – we’d all have happier clients, less stressful projects and be happier in our work."

      Nick Doelman
      Microsoft MVP

      "When faced with a massive Dynamics 365 project with hundreds of pages of requirements, we knew that we needed to think different to be able to build the system in an efficient and manageable way. Applying the Scrum principles covered in Neil’s course, the massive requirements document was broken down into a set of manageable sprints. Our dev team feel both excited and empowered to be able to participate in establishing the effort and allocation of tasks. Our daily scrums were key in collaborating effectively to delivering value to the customer successfully. We are continuing to evolve our use of Scrum and I can’t image taking on any future Dynamics 365 project using any other implementation methodology."

      John Grace
      CEO, North52

      "Scrum for Dynamics 365 gave me excellent step-by-step guidance on how to apply Scrum techniques to my Dynamics 365 projects. It was awesome to get lots of real-world advice from Neil like ‘One product owner is better than two or three’ which I felt gave me confidence in my decision making. In my view this course really should be mandatory for anyone starting a Dynamics 365 project."

      Fiona Whiteing
      Associate Director, KPMG

      "Neil’s expertise in using Scrum for Dynamics 365 Customer Engagement implementations is second to none – having the opportunity to tap into his knowledge and experience has helped me in addressing gaps in my knowledge so that I can ensure an optimal outcome for my clients in their agile Dynamics 365 implementations."

      Julain Sharp
      Dynamics 365 Consultant/Trainer, Vigence
      United Kingdom

      "I’ve been using agile approaches to Dynamics 365 projects for a while now, but Neil’s course has helped me crystallise how I to do better in future, with the added advantage of preparing me for another certification! All organisations adopting Dynamics 365 should take this course."

      Congratulations to the Customery Academy Professional Scrum Masters

      Hundreds of the Customery Academy have successfully completed the Scrum for Microsoft Business Apps course. Congratulations to the Customery Academy who achieved their Professional Scrum Master I certification. Some of the first certified students were: Vivian Voss, Alan Rachid, Amelia van Leeuwen, Anshul Kumar, Boutros Zalloua, Dan Barber, David Coffey, Greg Owens, Jean-Pierre van Ovost, Jevon Hills, Joergen Schladot, Manish Rawat, Neal Carty, Rafael Urbano, Thomas Peschat, Todd Mercer, and Victor Pinto.

      Frequently Asked Questions

      Answers to your FAQs

      When does the course start and finish?
      The course starts now! It is a completely self-paced online course. You decide when you start and when you finish.

      Can I share my login?
      No. Sharing your login is a breach of the terms and conditions. Please don't share your username or password. Special offers are available for project teams.

      What if I am unhappy with the course?
      I want you to be 100% satisfied. If you're not, let me know within 30 days and I'll give you a full refund.

      Do you offer discounts for teams?
      Absolutely. Check out the pricing below for team plans. When you purchase a team plan, you get instant access to the course. Within 24 hours you'll receive additional coupon codes for your team members which they can use to access the course.

      How long do I have access to the course?
      You can access the course for 12 months.

      Is previous experience of Scrum required?
      This course is designed for Microsoft Business Applications practitioners who have had little or no previous experience of Scrum. By the end of the course, you should have sufficient understanding to achieve's Professional Scrum Master I certification.

      Is the course suitable only for CRM projects?
      You'll find almost all of the course content applies to any Microsoft Business Applications project: Microsoft Dynamics 365 Finance & Operations, Retail, Human Resources, Commerce, Business Central, Mixed Reality, Artificial Intelligence, Customer Engagement as well as Power Apps, Power BI or Power Automate. Most of the examples are based on CRM projects.




      Top Rated
      • 5 100%
      • 4
      • 3
      • 2
      • 1

      Great value and guidance

      Wonderful and easily digestible content, with great experience shared throughout the course making it easy to relate too. The bonus content and guidance on certification is a awesome bonus as well.

      9 months ago

      Great Course

      Found the course to be easy to follow and relate to the work done on D365

      9 months ago

      Easy to follow and engaging

      I really enjoyed working through the course, I found that by the end a lot of the concepts that we use when working with Scrum make a lot more sense to me now.

      10 months ago

      Excellent course with great content & easy to follow structure

      I found the content of the course to be extremely useful and left the course with far more knowledge. I would recommend doing the course without any large gaps to ensure the knowledge is still fresh in your head. The case studies provided and proven practices was really beneficial too as it shows how the methodology can be applied.

      10 months ago

      Very practical and well presented

      I espcially liked the "Proven Practices" where Neil explained Scrum concepts using real life examples within Dynamics 365 and Power Platform projects. The fact that Neil uses familiar Microsoft Business Apps terminology really helped my team adapt Scrum and run very successful project using this framework. Thanks for this amazing course Neil.

      11 months ago

      Building expertise, brick by brick!

      Fantastic course including both theory and examples on practical application based on Neil's past project experience. If you are looking for a comprehensive, yet holistic and fun way to learn about Scrum as well as prepare for the PSM certification, you have hit your mark.

      1 year ago
      See more reviews

      Pricing options

      All the pricing options include the same course content. The Premium plan includes access to the monthly Q&A webinars. The Team plans include everything in the Premium plan plus private coaching calls for you and your team.

      • Audio Course
      • $19 USD

        Access to the Scrum for Microsoft Business Apps - Audio Course with over 40 high-quality audio tracks for 12 months.

        Buy Now
      • Most popular
        Professional edition
      • $297 USD

        Single student access to help you achieve PSM I.

        Join Now
      • Course videos, handouts, quizzes, practice exam and completion certificate
      • Access to downloadable audio course MP3 files
      • Access for 12 months from the date you join the course
      • Annotated Scrum Guide with study notes
      • Practice exam for Professional Scrum Master I assessment
      • Invitation to the private Scrum for Business Apps student community
      • Ultimate edition
      • $497 USD

        Single student access including PSM I exam fee and coaching

        Join Now
      • Course videos, handouts, quizzes, practice exam and completion certificate
      • Access to downloadable audio course MP3 files
      • Lifetime access to the course
      • Annotated Scrum Guide with study notes
      • Practice exam for Professional Scrum Master I assessment
      • Invitation to the private Scrum for Business Apps student community
      • $150 PSM I assessment with
      • 60-minutes of private coaching sessions
      • Team edition (5 students)
      • $997 USD

        Access for 5 students to help you achieve PSM I.

        Buy Now
      • Course access for five students (you and four team members)
      • Course videos, handouts, quizzes, practice exam and completion certificate
      • Access to downloadable audio course MP3 files
      • Access for 12 months from the date you join the course
      • Annotated Scrum Guide with study notes
      • Practice exam for Professional Scrum Master I assessment
      • Invitation to the private Scrum for Business Apps student community
      • One hour of private coaching for your team