Agile Foundations
for Microsoft Business Applications

Learn about agile software development and discover the benefits of Scrum for
implementing Microsoft Dynamics 365, Power Apps, Power Automate and Power BI

Can your business applications team become more agile?

The Agile Foundations for Microsoft Business Apps course is ideal if you are interesting in learning about agile software development and how business apps projects can benefit from an agile approach.

After taking this course, you'll understand the history of agile software development, and it's values and principles. You'll also discover the Scrum framework and the benefits it can bring to your Dynamics 365 or Power Platform project.

What you will learn on this course

In about an hour, the Agile Foundations for Microsoft Business Applications course, will help you understand agile software development, and the basics and benefits of the Scrum framework in six high-quality videos, with captions, transcripts and quizzes.

Why I use Scrum to implement Microsoft Business Applications

Learn how I got started with Scrum on a Dynamics CRM project in 2008 after the Analysis phase nearly ended in disaster when we tried using SureStep.

The Fallacy of Requirements

An exploration of the challenges of capturing requirements faithfully, accurately and completely, and what happened to my client when they stopped trying to specify all the users' requirements upfront.

Agile Primer

A brief history of agile software development since 1990, and an introduction to the Agile Manifesto, its founders, values and principles.

The Scrum framework

Scrum is the most popular agile software development framework and ideal for being applied to Microsoft Business Applications projects. Learn about the two main Scrum certification bodies and the basics of the Scrum framework.

Benefits of Scrum

Discover the top ten benefits of Scrum for Microsoft Business Applications projects that my clients and my teams have experienced for the past 10 years.

How to Learn Scrum

I share my recommendations on which Scrum certification path is most suitable for Microsoft Business Applications professionals, how to learn Scrum, and achieve your certification.



Top Rated
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An Intro to Agile that makes sense

Content is very relevant to new and experienced Dynamics 365 practicioners

3 days ago
A great introduction to Agile!

Superb introduction by Neil to Agile techniques and justification for why you should be using them. Great for both the seasoned and the new.

7 days ago
excellent introduction to SCRUM and Agile

The course served as an excellent refresher to my existing knowledge of SCRUM and validated my belief that SCRUM and Agile methodologies can and should be used when developing Microsoft CRM Business Application projects. Thank you so much Neil for putting this together

1 week ago

It's very informative.

2 weeks ago
Great source to understand the Agile approach

This course really helped me strengthen my knowledge around Agile methodologies and how I can be part of an Agile team implementing Microsoft Business Applications. I highly recommend it to anyone who is currently working or going to work in an Agile environment.

2 weeks ago
Great Agile Refresher

Even though, I work in the Agile software development area during my profession daily job, it was great to get a refresher again in Scrum/Agile framework. I personally liked the Fallacy of the requirements process video. Really like the course. Thanks.

2 weeks ago
very informative

Really like the course, very informative !

2 weeks ago

Neil Benson

Welcome to Customery. My mission is to help everyone use the Scrum framework to successfully implement Microsoft Business Applications. That’s why I created the Scrum for Microsoft Business Apps course, as well as my blog and podcast.

I started using the Scrum framework to implement Microsoft Dynamics CRM in 2008. In fact, the case study of my first project is one of the lessons in the course. I’ve been working with CRM systems for over 20 years and implementing them for the past 16 years.

I took my Scrum Alliance Certified ScrumMaster training with Mike Cohn and I’m a certified Professional Scrum Master and Professional Product Owner too.

I love pitching, envisioning and delivering agile Microsoft Business Applications projects that provide amazing results for my customers. And amazing experiences for their users and their customers.

As well as running consulting practices for a national firm in the US and a global professional services firm, I’ve started and sold a Microsoft hosting and consulting company. I’ve also spent over ten years as an independent consultant leading Scrum teams delivering successful CRM outcomes.

Microsoft has given me a Most Valuable Professional (MVP) award each year since 2010 for my thought-leadership in the Microsoft Business Applications community. I’ve organised and spoken at numerous Microsoft conferences and user groups in person and online.

I grew up in Belfast and I've lived in Edinburgh, London and Los Angeles. So now you know where my messed-up accent comes from. Today, I live in Brisbane, Australia, with my family who help me build LEGO models for Customery. And if I wasn't delivering Business Applications with Scrum, I'd love to be a pizzaiolo with my own pizzeria.

Brian Illand

Microsoft Practice Lead

An excellent course - one to give your customers if they still have a waterfall-style, fixed-price / fixed-scope mentality that isn't working. What makes this course superb are the simple but practical real-world tips that make it easy for everyone to understand.