Estimating Business Applications

Learn why and how to estimate Dynamics 365 and Power Platform applications so that your projects get approved.

Estimates matter. Forecast with Confidence.

"How much is it going to cost? "How long is it going to take?"

Would you sponsor a Dynamics 365 or Power Platform project if your team couldn't confidently answer those two little questions? I wouldn't. And I wouldn't expect my stakeholders to either.

Good estimates are critical to getting business cases approved and to getting proposals shortlisted. Yet many Microsoft business applications teams are relying on out-dated estimation techniques borrowed from the construction industry. These techniques founded upon requirements specifications, design documents and Gantt charts that take months to prepare. These documents resist change, are out-of-date as soon as they are published, and are never accurate.

In Estimating Business Applications you'll learn why estimates are critical and why some alternative approaches such as estimating in units of time like hours or days or t-shirts don't work.

Instead, you'll learn how to use user story points to estimate your requirements. First, you'll learn what user story points are then how to use them as a team to estimate your requirements and get your projects approved.

Estimating Business Applications is a free mini-course. It'll take you a couple of hours. It includes quizzes along the way to test your understanding and reinforce what you've learned.

If you'd like to learn how to estimate business applications projects and create even better estimates, you're invited to unlock the advanced sections of the course and discover how to take your estimating to the next level and achieve your Estimating Business Applications certificate.

Be able to confidently, quickly and accurately estimate business applications and get your Dynamics 365 and Power Platform projects approved.

Course Curriculum

Neil Benson

Welcome to Customery. My mission is to help everyone use the Scrum framework to successfully implement Microsoft Business Applications. That’s why I created the Scrum for Microsoft Business Apps course, as well as my blog and podcast.

I started using the Scrum framework to implement Microsoft Dynamics CRM in 2008. In fact, the case study of my first project is one of the lessons in the course. I’ve been working with CRM systems for over 20 years and implementing them for the past 16 years.

I took my Scrum Alliance Certified ScrumMaster training with Mike Cohn and I’m a certified Professional Scrum Master and Professional Product Owner too.

I love pitching, envisioning and delivering agile Microsoft Business Applications projects that provide amazing results for my customers. And amazing experiences for their users and their customers.

As well as running consulting practices for a national firm in the US and a global professional services firm, I’ve started and sold a Microsoft hosting and consulting company. I’ve also spent over ten years as an independent consultant leading Scrum teams delivering successful CRM outcomes.

Microsoft has given me a Most Valuable Professional (MVP) award each year since 2010 for my thought-leadership in the Microsoft Business Applications community. I’ve organised and spoken at numerous Microsoft conferences and user groups in person and online.

I grew up in Belfast and I've lived in Edinburgh, London and Los Angeles. So now you know where my messed-up accent comes from. Today, I live in Brisbane, Australia, with my family who help me build LEGO models for Customery. And if I wasn't delivering Business Applications with Scrum, I'd love to be a pizzaiolo with my own pizzeria.

Choose Your Plan

Beginner Plan


Choose this option to learn how to estimate business applications requirements.

  • 1. Why estimate at all? (5 videos)
  • 2. Story points (3 videos)
  • 3. How to estimate requirements (5 videos)
  • Quizzes to test your understanding
  • Immediate, lifetime access
  • Private community discussions 

Professional Plan


The is this best option if you want to learn advanced estimating practices for complex applications and help your team win more agile business apps projects.

  • 1. Why estimate at all? (5 videos)
  • 2. Story points (3 videos)
  • 3. How to estimate requirements (5 videos)
  • 4. How to estimate applications (7 videos)
  • 5. Amazing estimates (20 video FAQs)
  • Quizzes to test your understanding
  • Immediate, lifetime access
  • 30-day moneyback guarantee 
  • Private community discussions
  • 20% discount for 5+ team members

One-time registration, lifetime course access.

You'll be asked to choose a date when you book. This is the date for your optional Customery Academy welcome session.

Book with Humanitix and 100% of the profit from your booking fees is donated to children’s charities.

 Australian fees exclude 10% GST.