User Stories for Microsoft Business Apps

Deliver a business application that everyone loves by gaining a shared understanding of your stakeholders' requirements

Course Summary

The traditional approach to scoping a business applications project involved weeks or months of upfront analysis delivering requirements specifications that are ambiguous, filled with jargon, and that are impossible for stakeholders to approve or for developers to understand what users really need.

In this course, you'll discover why the start of the project is the worst time to attempt to capture all your requirements, and why trying to specify all your requirements in extreme detail using natural languages and models creates specifications that can't possibly reflect what stakeholders really want or need.

Then you'll learn how to use user stories to quickly capture the essence of your stakeholders' requirements and work together to build a mutual understanding between your development team and users so you can deliver business applications that everyone will love.

Neil Benson

Welcome to Customery. My mission is to help everyone use the Scrum framework to successfully implement Microsoft Business Applications. That’s why I created the Scrum for Microsoft Business Apps course, as well as my blog and podcast.

I started using the Scrum framework to implement Microsoft Dynamics CRM in 2008. In fact, the case study of my first project is one of the lessons in the course. I’ve been working with CRM systems for over 20 years and implementing them for the past 16 years.

I took my Scrum Alliance Certified ScrumMaster training with Mike Cohn and I’m a Scrum.org certified Professional Scrum Master and Professional Product Owner too.

I love pitching, envisioning and delivering agile Microsoft Business Applications projects that provide amazing results for my customers. And amazing experiences for their users and their customers.

As well as running consulting practices for a national firm in the US and a global professional services firm, I’ve started and sold a Microsoft hosting and consulting company. I’ve also spent over ten years as an independent consultant leading Scrum teams delivering successful CRM outcomes.

Microsoft has given me a Most Valuable Professional (MVP) award each year since 2010 for my thought-leadership in the Microsoft Business Applications community. I’ve organised and spoken at numerous Microsoft conferences and user groups in person and online.

I grew up in Belfast and I've lived in Edinburgh, London and Los Angeles. So now you know where my messed-up accent comes from. Today, I live in Brisbane, Australia, with my family who help me build LEGO models for Customery. And if I wasn't delivering Business Applications with Scrum, I'd love to be a pizzaiolo with my own pizzeria.

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